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The AI front office for HVAC shops

AI for HVAC: the money's in your book. Scout goes and gets it.

Since Jul 19, 2026

$82,959.90collected*

*Real client: Perfect Plumbing and Heating, Inc.

Calls, quotes, past customers and open invoices, worked from the book you already keep.

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Speed to LeadNew lead 0:00 , Scout replied 0:05

App screens show an example shop.

The Scout app opens on a collected-money tile: $82,959.90 collected, since Jul 19, 2026. *Real client: Perfect Plumbing and Heating, Inc. The rest of the app shows an example shop, the fictional Maple Street Heating & Air: its Today card shows Nina Patel booked for Thursday 8 to 10 AM, Marcus Reed paid $640, and 6 tune-ups due this week. Around it: Speed to Lead, a new web-form lead at 0:00 and Scout's reply at 0:05; Scout Chat, where the owner asks who still owes money from September and Scout answers 8 open invoices, two of them already sent Tuesday's pay link, and offers to draft texts for the other 6 for the owner to approve on the campaign page; win-back outreach with 33 customers in and 5 out, each with a reason, waiting for the owner's approval; and a call from Nina Patel booked for Thursday 8 to 10 AM.

What Scout does

Your front office, handled.

  • Jobs updated and parts added, by voice or text
  • Past customers, back on the schedule
  • Quiet estimates, followed up
  • Open invoices, followed up by text
  • Works from ServiceTitan, Housecall Pro and FieldEdge

Speed to Lead

New lead in. Scout replies in 5 seconds.

See Speed to Lead
Example shop. At 0:00 (8:02:14 PM) a Meta ad lead lands: Jordan Ellis, who wants a quote on a new furnace. At 0:05 (8:02:19 PM) Scout's first text goes out: Hi, this is Maple Street Heating & Air. Thanks for asking about a new furnace. We can come out to measure and quote: Thu 1–3 PM or Fri 9–11 AM? The lead picks Friday and is booked for Fri 9–11 AM.

The phone line

Chat, phone and text

Three channels. One memory.

Example shop. The phone line this week: 14 calls answered, 6 jobs booked, 1 sent to you. Yesterday's calls: 8:20 AM, Ahmed Hassan, Water under the furnace, 1:48, sent to you; 10:15 AM, Isaac Chen, No heat in the back bedroom, booked fri 1–3 pm; 6:40 PM, Ruth Collins, Friday tune-up, 1:05, moved to mon 10 am; 7:05 PM, 555-0137, Sales call, 0:22, screened out; 7:48 PM, Nina Patel, Upstairs not cooling, 3:12, booked thu 8–10 am; 9:30 PM, Theo Martin, Yearly maintenance, 2:04, booked tue 9–11 am.
Example shop, the fictional Maple Street Heating & Air. Wednesday 7:48 PM, Nina Patel calls: the upstairs unit isn't cooling and mornings are best. Scout books Thursday 8 to 10 AM and texts the confirmation at 7:52 PM; at 7:55 PM she texts back that the upstairs thermostat reads 81. Thursday morning the owner asks about her, and Scout recalls both: she's booked for today, 8 to 10 AM, citing the call and the text with their times.
See the phone line

Outreach you approve

You ask. Scout builds the list.

It checks your book, scores who's due and drafts the text.

Example shop, Maple Street Heating & Air. In Scout Chat the owner asks Scout to find customers who haven't had a visit in 12 months. Scout checks the service history in ServiceTitan and builds a scored list: 27 match, 23 ready for review and 4 left out (2 already booked, 1 commercial account, 1 with no mobile number). Each row says why the customer is on the list and gives a priority with a reason: Diane Sullivan, on a maintenance plan with the visit past its due date, High, 3 of 3; George Turner, a 16-year-old furnace, Medium, 2 of 3; Evelyn Park, a furnace with three past repairs, Medium, 2 of 3; Oscar Ramirez and Helen O’Neill, no recorded activity in over 12 months, Low, 1 of 3. Priority comes from service history and shop records. Scout drafts the text to Diane: "Hi Diane, it's Maple Street Heating & Air. Your maintenance-plan visit is due. Want us to find a time?" The owner can edit the message, then approve the 23 texts on the campaign page.

See win-back See quote follow-up

How it works

Connect your book. Scout gets to work.

  1. Step 1: Connect

    Your shop’s existing software.

  2. Step 2: Approve outreach

    Review the customers, reasons and message.

  3. Step 3: See results

    Payments collected and jobs booked.

How it works

Ask Scout

Ask your book a question.

Try a conversation with Scout.

Try the demo

FAQ

Straight answers.

All questions The best AI for HVAC businesses, compared Customer stories: HVAC shops on Scout

What software does Scout work with?

Scout connects with ServiceTitan, Housecall Pro and FieldEdge. One chat works across the systems it connects with.

Can I control what Scout sends?

Yes. You choose who Scout reaches, what it says and when. Outreach waits for your approval.

How do customers pay?

Scout texts a reminder from your shop. For ServiceTitan shops, it can include a secure link to pay into your own Stripe or Square account, depending on your payment setup. Housecall Pro customers pay from the Housecall Pro invoice.

What's the best AI for HVAC?

There isn't one winner for every shop: pick the AI that covers the gap costing you the most, whether that's calls, new leads, quiet estimates or open invoices. Ask every vendor the same things: what it answers, whether it books jobs straight into your CRM, which software it connects with, who approves outreach and where payments land. Then judge it on your own calls, estimates and invoices, not a canned example.

Compare AI for HVAC by the job it does

Does AI answering work for HVAC after hours?

Yes: Scout answers around the clock, takes the details and books routine work in ServiceTitan or Housecall Pro while you're closed. Urgent calls come to you during business hours, so decide ahead of time who covers emergencies after you close.

After-hours calls, handled

Can AI follow up on unpaid invoices automatically?

It can do most of the work, but with Scout it isn't hands-off: outreach waits for your approval. Scout lists unpaid invoices, shows who gets a reminder and why, and after you approve, texts the reminders from your shop. Depending on your payment setup, they can include a secure link to pay. The texts stop once the customer pays.

Invoice reminders you approve

Merch

Scout gear.

Our little guy, on things you'll actually use.

Coming soon

  • Scout tee

  • Scout plushie

  • Scout mug

See the merch

See what's sitting in your book.

We'll walk through how Scout gets jobs booked and invoices paid.

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